Shopideo FAQ

Frequently Asked Questions about Shopideo

Can you help me install the Shopideo code?

Yes! If for any reason you cannot add the Shopideo code,  we will be happy to help you add it to your theme and solve any layout problems you might encounter.
Please contact us at info@shopideo.com to help you with anything you might need.

How do I add the Shopideo code when I first install the app?

Shopideo auto-installs itself in almost all themes, but there is a remote possibility that a particular theme needs manual installation of the shopideo code. If you cannot see the video or you don't like the auto-placement algorithm and you want to move it to another location, you can manually install a script that overrides the automation and place the video at the desired position.

When you first install Shopideo, you must insert the Shopideo Code snippet into your Theme’s code. The Shopideo Code snippet is:

<div id="shopideoPH"></div>

We will be happy to help you install the code to your theme and solve any layout problems you might encounter. Please contact us at info@shopideo.com to help you with anything you might need.

Hint: If you have made a mistake and then saved the liquid file, don’t panic! 😊 Shopify keeps the old versions of the file:

  1. Click on the Older versions link located at the top bar, next to the file name (product-template.liquid)
  2. Use the drop-down to select a previous version that doesn’t break the page, and press the Save button.
If you cannot see any video on your product page, ensure that:

  • You have assigned a video to the product.
  • You have enabled the video using the slider.
Note that, in older versions of some templates, you may have to place the Shopideo Code snippet inside the file Templates\product.liquid.
I have inserted the Shopideo Code but I cannot see any video on the product page.

For a video to appear on a product page, you have to make sure that the product has a video assigned to it, and the video is enabled:

  • Open the Shopideo app, and go to the Product List page,
  • Search for the product using the product’s name and
  • Click on the product’s title to edit the product video

From there, you can assign a video to the product using the search box and then enable the video using the slider button.

Do I have to add videos to all my products before I add the Shopideo Code?

No, the code works for products that have videos and for those that don’t. If a product doesn’t have a video assigned to it, you will not notice any change. But if it does, and the video is enabled, then you and your customers will be able to watch the video on the product page.

How can I make the video to auto-play when a product page is loaded?

You can change the auto-play from the Configuration page:

  1. Open Shopideo and select More > Configuration  (top-right menu):
  2. Move the toggle Auto play to the right
  3. Press the button Save

Now, when the product pages are loaded,  product videos will start playing automatically.

I don't like the image (thumbnail) shown when the video has not started. What can I do?

In Shopideo, select the product from the product list:

Click on the product name to go to the product’s video:

Press the button “Set custom video thumb”

Here you can paste the URL of the image that you want to set as the video thumbnail and Save. You can also Remove an existing video thumbnail.

 

What if a video is deleted from YouTube?

We check the health of your video clips daily. If we detect a dead video link

  • We disable the video, so it is not shown on your product page
  • We send you an email informing you about the dead link.